At Certified Trainers and Consultants (CTC Global), we strive to provide high-quality training programs and services to our customers. We understand that circumstances may arise where a refund or return is required. This policy outlines the terms and conditions under which refunds may be granted.
We offer refunds in specific cases as outlined below. Our refund policy applies only to courses, services, and subscriptions purchased directly from our official website.
Refunds will only be considered under the following conditions:
Course Cancellation by CTC Global: If we cancel a course due to unforeseen circumstances, registered participants will receive a full refund.
Duplicate Payment: If you mistakenly make a duplicate payment for the same course, a refund will be processed upon verification.
Technical Issues: If you face technical problems that prevent access to our Learning Management System (LMS) and our support team is unable to resolve them within 7 business days, a refund may be granted.
Instructor Unavailability: If a live or instructor-led session is not delivered as scheduled and cannot be rescheduled, you may be eligible for a refund.
The following items are non-refundable:
Completed Courses: If you have accessed more than 30% of a course or completed any assessments, no refund will be issued.
Downloaded Material: If you have downloaded course materials, refunds will not be granted.
On-Demand & Self-Paced Courses: Due to the nature of digital content, refunds are not provided for self-paced courses.
Change of Mind: Refunds are not available for purchases made due to a change of mind or personal reasons.
Discounted or Promotional Purchases: Courses purchased at a discount, through a scholarship, or under a special promotion are not eligible for refunds.
To request a refund, follow these steps:
Submit a Request: Send an email to [Insert Email] with your full name, order ID, course name, and the reason for your refund request.
Review & Verification: Our team will review the request and may require additional information or evidence.
Approval or Rejection: You will receive an email within 7 business days notifying you of the approval or rejection of your refund request.
Processing Time: If approved, refunds will be processed within 10-14 business days to the original payment method used during purchase.
Instead of a refund, you may opt to transfer your course enrollment to another course of equal or lesser value within 7 days of purchase, subject to availability and approval.
If a chargeback or dispute is filed without prior communication with our support team, your account may be restricted from future purchases. We encourage resolving any issues directly with us for a smoother process.
For any queries related to refunds, contact our support team at:
Email: info@ctc-global.com
Phone: +92 301 4479782
Live Chat: Available on our website during business hours
CTC Global provides expert training and consultancy services worldwide. We specialize in professional certifications, internal auditing, IT governance, fraud examination, and business skills to help professionals advance their careers.
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